PUBLIC ADVISORY: UPDATES ON THE TEMPORARY CLOSURE OF SEVERAL CONSULAR OFFICES

17 January 2022 – The Department of Foreign Affairs (DFA), through the Office of Consular Affairs (OCA), informs the public that further to its advisory dated 9 January 2022, Temporary Off-Site Passport Services (TOPS) SM Aura has also suspended operations until 20 January 2022. TOPS SMS Aura along with other Consular Offices (COs) and TOPS shall resume their operations on 21 and 26 January 2022.

List of COs and TOPS that will resume operations on 21 January 2022

DFA Office of Consular Affairs in Aseana Business Park, Paranaque City

CO NCR Central

CO NCR East

CO NCR North

CO NCR Northeast

CO NCR South

CO NCR West

CO Antipolo

CO Angeles

CO Baguio

CO Dasmarinas

CO Iloilo

CO Lucena

CO Malolos

CO San Pablo

TOPS Newport Mall

TOPS Robinsons Las Pinas

TOPS Robinsons Novaliches

TOPS Robinsons Place Magnolia

TOPS Robinsons San Pedro Laguna

TOPS SM Aura

TOPS SM Manila

TOPS SM Mall of Asia

TOPS SM North Edsa

List of COs that will resume operations on 24 January 2022

CO Dumaguete

CO Legazpi

CO Puerto Princesa

CO Tacloban

Moreover, the public is advised to be guided by the following details on the rescheduling of passport appointments:

1. For DFA Aseana Applicants originally scheduled from 12 to 20 January 2022

Affected Passport applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments as reflected below. Please expect an email with further details about your appointment which will be sent to the email address you used when you booked your application.

2. For TOPS appointments originally scheduled from 12 to 14 January 2022

3. Rescheduling of Authentication or Apostille Appointments

Affected Authentication or Apostille applicants originally scheduled at DFA Aseana are advised to refer to their new schedule of appointments:

4. Urgent Concerns and Emergency Cases

For validly urgent and emergency cases, the Department will endeavour to provide assistance within its limited capacity during the temporary closure. Affected applicants may contact the relevant offices through the following contact details:

A. For DFA Aseana

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

B. For Consular Offices and TOPS sites

*Note: Phone lines will be attended to from 8:00 AM to 6:00 PM, Monday to Friday only

The Department appreciates the public’s continued understanding of the measures it needs to employ to ensure the health and safety of applicants and personnel alike. END