Public Advisory: Suspension of Consular Operations in Metro Manila and some part of the CALABARZON in Accordance to MECQ Guidelines
03 August 2020 – The Department of Foreign Affairs (DFA) wishes to inform the public that, in accordance with the Modified Enhanced Community Quarantine (MECQ) guidelines, the Office of Consular Affairs in Aseana Parañaque City, all Consular Offices (CO) in Metro Manila and the COs in Malolos, Dasmarinas, Laguna and Antipolo will temporarily suspend their operations from 04 August 2020 until 18 August 2020.
Passport applicants with confirmed appointments during these dates will be accommodated beginning 19 August until 30 September 2020, Mondays to Fridays, during regular business hours.
Likewise, those seeking Authentication, Civil Registration and other consular services will be accommodated starting 19 August until 30 September 2020.
Passport applicants who were affected by the MECQ are reminded that there is no need to reschedule or cancel their confirmed appointments.
For the e-mail addresses and other contact details of the CO, please visit https://consular.dfa.gov.ph/directory#COS.
The DFA also reminds the public that due to logistical limitations due to the MECQ, there may be some delays in the production, delivery, and availability of passports nationwide and at our Philippine Embassies and Consulates General until the MECQ period ends and our logistics partners’ operations are stabilized. Passport applicants are advised to prepare contingencies for their travel plans.
Applicants with questions or emergencies may get in touch with the Consular Office where their appointment was scheduled.
Alternatively, applicants may email [email protected] / [email protected] or call (+63)2-8234-3488 for Passport Appointment Concerns. For Passport, Authentication, and Other Consular Inquiries, the public may call the Client Concerns Unit at (+63)977-353-3942 (Globe) or (+63)961-567-9324 (Smart). The Office of Consular Affairs seeks the understanding of the public in the delays in email or call responses due to the volume of calls and emails received.
The DFA prioritizes the safety of the public and of its personnel, and appreciates the public’s continued patience and understanding as we adjust to the “new normal” in light of the COVID-19 pandemic.