Philippine Standard Time

Feedback and Complaint


How to send feedback?


Fillout the client feedback form available at the counter.

Drop the accomplished form in the designated drop box located at the front desk.

Contact info: +632-8836-7763 and [email protected].

How to file a complaint?

For filing of complaints, please fill out the Public Assistance and Complaints (PAC) Form and submit to the PAC Desk Officer

Complaints may also be filed via email: [email protected] and/or [email protected] .

Kindly provide the following information:

–       Name of person being complained of

–       Incident

–       Evidence

For inquiries and follow-ups, clients may contact the following telephone number: +632-8836-7763

Contact Information of the Visa Division/Unit, Presidential Complaints Center (PCC),

CSC Contact Center ng Bayan (CCB),

Anti-Red Tape Authority (ARTA)

Visa Division: [email protected] and +632-8836-7763

Presidential Complaints Center: 8888

CSC Contact Center ng Bayan: 0908-881-6565 (SMS)

Anti-Red Tape Authority: 8478-5091/ 8478-5099

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