Philippine Standard Time

Public Advisory: Temporary Closure of CO NCR West (SM Manila)

19 Sep 2021 – The Department of Foreign Affairs advises the public that the operations of DFA Consular Office (CO) NCR West, located in SM City Manila, Manila City, are suspended from 20-21 September 2021. Seven (7) CO NCR-West personnel have been infected with COVID-19, while others have been identified as close contacts. As such, the CO has temporarily suspended operations to conduct thorough disinfection of its premises and to comply with the isolation and quarantine guidelines imposed by the Inter-Agency Task Force for Emerging Infectious Diseases and the Department of Health. Affected applicants for this period will receive an email providing them the details of their alternative passport appointment.CO NCR West may be contacted by phone through (02) 8536-9995 and 0920-503-7256, or via the following email addresses:

Email: [email protected][email protected] For Passport Processing Concerns: [email protected] For Authentication Processing Concerns: [email protected] For Passport/Apostille Releasing Concerns: [email protected] The Department requests the public’s continued understanding as it adheres to the prescribed measures against the COVID-19 pandemic for the safety of personnel and applicants. END

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