Public Advisory: Resumption of Operations of DFA’s NCR Consular Offices and TOPS Facilities during the MECQ Period (August 23 to 31, 2021)

20 August 2021 – In view of the announcement of the implementation of Modified Enhanced Community Quarantine (MECQ) from August 23 to 31, 2021 in the National Capital Region, the Department of Foreign Affairs (DFA) advises the public that its Consular Offices (COs) in the NCR area and all Temporary Off-Site Passport Services (TOPS) facilities will resume operations during this period.

In view of the resumption of operations, the public is advised of the following:

1. 1. Those who hold an appointment dated August 23 to 31, 2021 must follow their appointment schedule, unless they receive a specific advice not to do so (i.e. unforeseen closure of a specific CO/TOPS due to disinfection, mandatory quarantine, etc.). Please note that walk-in applicants will not be entertained.

1. 1. ECQ-affected applicants – those who held appointments between August 6 to 20, 2021 – must follow the new appointment schedule / location which they have received via email.

      Affected TOPS-scheduled applicants who did not show-up at their rescheduled appointment during the ECQ period are advised NOT TO SHOW-UP at their original TOPS locations, nor at any DFA CO, as YOU WILL NOT BE ENTERTAINED. Instead, please send an email to the following addresses to request for a new appointment schedule:

      • TOPS SM Aura – [email protected]
      • TOPS SM North Edsa – [email protected]
      • TOPS Robinsons Magnolia – [email protected]
      • TOPS Robinsons Place Las Pinas – [email protected]
      • TOPS SM MOA – [email protected]

1. Those with emergency and urgent medical travel needs may send an email request to [email protected] with copies of their identification documents (current passport or if new applicant, a government-issued ID) and proof of their emergency travel. Possession of a flight ticket in itself is not considered urgent.

This plan of operations may be subject to revisions depending on future guidelines from the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases. DFA will update its advisory as may be necessary. Please make sure to check our website https://consular.dfa.gov.ph for the latest update on our operation schedules, in relation to M/ECQ and other Covid-19 pandemic related closures.

The DFA requests the public’s understanding and cooperation as it continues to limit the number of applicants allowed inside its premises at any given time and as it implements alternate working arrangements to reduce the risks for both applicants and personnel due to continuing COVID-19 concerns. END