Public Advisory: On DFA-OCA’s Passport Appointment Booking, Applicants’ Email Confirmation
16 November 2021 – The Department of Foreign Affairs – Office of Consular Affairs (DFA – OCA) is working to resolve the issues on the booking of passport appointments, and applicants’ non-receipt of confirmation emails which contain the application packet. The DFA-OCA is aiming to send out all application packets of those who have appointments this week within the day.
For applications scheduled from the week of 21 November 2021, applicants are informed that the confirmation emails may take at least two days due to a congestion in the system.
The delay in the transmission of confirmation emails is likely caused by the overloading of servers, compounded by the late remittance of payments made through the over-the-counter payment mode.
Please note that only booked appointments that were successfully paid online will be confirmed and shall receive the application packets. If no proof of payment and/or payment reference code was received, this means that there is no confirmed appointment.
Applicants who have successfully booked and paid for their appointments but are yet to receive their confirmation emails are advised to regularly check their email inboxes, including spam or junk folders. They may also send an email to [email protected] to follow up.
Applicants who received their application packets beyond their supposed appointment date will be rescheduled within 30 days from the receipt of the email from DFA-OCA. Applicants are requested to coordinate with the concerned consular office (CO) for the new schedule. For contact information, please refer to the following pages:
For COs: https://consular.dfa.gov.ph/transparency/co-directory
For Temporary Off-site Passport Services sites: https://consular.dfa.gov.ph/transparency/tops-directory
DFA-OCA apologizes sincerely to its clients for the inconvenience and disruption caused by this technical issue, and requests the public’s continued patience as the DFA-OCA continues to find ways and exerts all efforts to improve the delivery of its services. END