Philippine Standard Time

Public Advisory: Consular Services in the Visayas and Mindanao

14 April 2020 – The Department of Foreign Affairs (DFA) Office of Consular Affairs informs the public that its Consular Offices (COs) in the Visayas and Mindanao will be operating with skeleton workforces and will provide services only to individuals with urgent consular needs, such as Overseas Filipino Workers (OFWs) and those with medical emergencies, until further notice.


This temporary arrangement is in support of community quarantine policy declarations of various local governments and the current nationwide public health efforts. The public is also informed that there will be no Saturday operations in the COs in Visayas and Mindanao until further notice.


Passport applicants with confirmed appointments from 09 March to 30 April 2020 will be accommodated at the CO near them or where they made their appointments starting 04 May 2020 until 31 July 2020, Mondays to Fridays, during business hours. Likewise, those seeking Authentication, Visa, and Civil Registration services will be accommodated starting 04 May 2020.


Passport applicants who were affected by the quarantine policies of their respective local governments are reminded that there is no need to reschedule or cancel their confirmed appointments. They can also choose to go to another CO instead of where they made their appointment, provided they call their CO of choice first to schedule their visit.


The DFA also reminds the public that due to logistical limitations due to the Luzon-wide Enhanced Community Quarantine (ECQ), there will be some delays in the production, delivery, and availability of passports nationwide and at our Philippine Embassies and Consulates General until the ECQ period ends and the demand for passports and our logistics partners’ operations are stabilized. Passport applicants are advised to prepare contingencies for their travel plans.


Applicants with questions or emergencies may get in touch with the Consular Office where their appointment was scheduled. Alternatively, the public may email [email protected] / [email protected] or call (+63)2-8234-3488 for Passport Appointment Concerns. For Passport, Authentication & Other Consular Inquiries, the public may call the Client Concerns Unit at (+63)977-353-3942 (Globe) or (+63)961-567-9324 (Smart).


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